FAQ



Q. What is Bank Alfalah Internet Banking?

Bank Alfalah Internet Banking is a real-time online banking service, offering a simple, convenient and secure method of accessing your Bank Alfalah accounts via the Internet. Through this doorstep banking facility you can conduct your financial transactions at your own time, location and convenience, 24 hours a day, 7 days a week.

Q. What can I do with Bank Alfalah Internet banking?

Bank Alfalah Internet Banking offers a range of financial services and payment facilities through all your accounts which are linked to your Bank Alfalah Visa Debit card. These include:
  • Account balance inquiry
  • Mini-statements
  • Account statement for one year
  • Transferring funds between your Bank Alfalah accounts
  • Transferring funds from your Bank Alfalah account to other Bank Alfalah account holders
  • Transferring funds to selected 1-LINK & MNET member banks  Utility bill payments
  • Credit card bill payments
  • Purchasing mobile phone airtime
  • Internet Service Provider Bill Payments
  • Donations to selected charitable organizations
  • Payments for online shopping
    and much more…

Q. What are the prerequisites for Bank Alfalah Internet Banking?

Bank Alfalah Internet Banking has the following prerequisites:
  • You should be a Bank Alfalah account holder
  • Your local cell number must be registered with Bank Alfalah
  • Your email address must be updated at Bank Alfalah

Q. How do I register for Bank Alfalah Internet Banking?

Visit bankalfalah.com
1. Go to Internet Banking section and click on the registration button
2. Read the terms and conditions and check the box if you agree to the terms

Select from the following options below:
  • Credit Card Customers
  • Debit Card Customers
  • Account Holder Customers

3. Fill in the following Information:
  • CNIC
  • Credit/Debit/Account Card number
  • Date of birth
  • Registered mobile number
  • MNP (select from the drop-down menu)
  • Username
  • Enter ‘Captcha’
  • Select a security question and enter its answer

4. Click on the ‘Submit’ button
5. On the next screen, customer’s registered email ID will appear
6. Clicking on the ‘Confirm’ button
7. An OTAC – One time activation code will be generated. The first 5 digits/characters will be sent on your registered email and the last 5 digits/characters will be sent via SMS on your registered cell number.
8. You can log in by combining the OTAC sent to your email and cell number

Q. How do I register for Alfalah Internet Banking if my email ID is not updated/ change my email ID?

After filling the above information listed in question number 4, complete the following steps:
  • Click on change button and then enter your email ID
  • Click the ‘Confirm’ button
  • A message will appear to call the contact center at 111 225 111
  • Please call the contact center from your registered mobile number
  • The Contact Centre will ask you verification questions
  • Upon verification an OTAC – One Time Activation Code will be generated. The first 5 digits/characters will be sent on your registered email and the last 5 digits/characters will be sent on via SMS to your registered cell number.
  • You can log in by combining the OTAC sent to your email and cell number

Q. How do I update my email address and cell number?

Visit your Bank Alfalah branch and submit a request in writing to add your email address and cell number in our 'Registration Database'. Your email address and cell number will be added within 3 business days.

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Features

Manage Multiple Accounts
Alfalah Internet Banking gives user the freedom of managing multiple accounts through the user id provided. You can choose the account that you want to view from the menu.

24/7 Account Access
Alfalah Internet Banking allows users to access their respective accounts through internet without the constraints of time and space.
Real Time Account Balances
Alfalah Internet Banking lets users view their accounts in real time. This essentially means that the transaction that takes place at a certain time in the day can be viewed instantly online. This gives user the power to monitor the cash flows/transactions sitting virtually anywhere on the planet.

Download Statement
Alfalah Internet Banking also gives user the power to view/download/print/email the account statement any time, any day, anywhere.
Utility Bill Payment
No queues, no waiting, pay utility bills online at your ease.

Telecom Top-up
Top-up your mobile and internet services from anywhere.

3rd Party Fund Transfer
Sending money has never been so easy. Transfer funds anytime anywhere.

Disclaimer:Please remember that Bank Alfalah will never ask you for any information through an email, link sent through email or phone call for verification or any other purpose. Any such email received is a scam/fraud and we would request you to immediately report the same to us by emailing us at customercomplaints@bankalfalah.com or by calling us on 111-225-111. If you have any doubts, always call us and confirm before you take any action. If you have provided any information on such unauthentic emails/phone calls immediately change your Alfalah Internet Banking and Email Password, Secret Question. Bank Alfalah shall not be liable for any loss, damages, whatsoever resulting from such fraudulent activities and deceptive practices by third parties. For further information please read and understand the Terms & Conditions for Alfalah Internet Banking usage issued by the Bank Alfalah Limited.