Wednesday, February 28, 2024
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Bank Alfalah offers you convenience of banking from home or your office because we understand that your time is important.
Please do not click on any email or message links requesting personal details.
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An OTAC for Device Registration has been sent to your mobile number and email address registered with Bank Alfalah.
Once done, a cool-off period will be initiated and access to your online banking services will be temporarily unavailable.
Please enter the OTAC below to continue using Internet Banking on this device.
Our deposit suite has been designed keeping the diverse needs of our customers. Choose the option that best suits your needs and start enjoying your daily banking services through our vast branch network and self-service banking solutions.
Enjoy your everyday banking needs with absolute ease through our non-interest bearing Current Account, giving you instant access to your cash from any branch across our growing network.
Bank Alfalah chip based credit cards open up a world of lifestyle privileges and financial freedom that allow you to enjoy living life today – just the way you want to! The newly designed chip based credit card offers you enhanced security features to protect your information from fraudulent acts. The chip generates dynamic values for each transaction, providing greater security every time you swipe.
Whether it’s your child’s wedding or higher education, unforeseen costs may hold you back from giving them the best. Put an end to compromise and avail Alfalah Personal Loan!
Our Bancassurance solutions are specially designed to help you protect and secure a stable future with your loved ones. Partnering with leading insurance companies in the country, we offer a diverse range of insurance plans, customized to meet your savings, education, marriage and retirement needs at every stage in life.
Bank Alfalah customers can invest as well as trade in the Government Securities which includes Treasury Bills (T-Bills), Pakistan Investment Bond (PIB’s) and Ijarrah Sukuk by opening a special account called Investor Portfolio of Securities (IPS) Account. These account facilities are offered to our customers free of charge.
Manage your account+-
Do you have more than one bank account? Alfalah Internet Banking enables you to link and manage all your accounts and conduct transactions from the account of your choice.
View your Alfalah Internet Banking transactions instantly online from anywhere in the world.
Access your accounts anytime with Alfalah Internet Banking.
Alfalah Internet Banking gives you the power to view, download, print, or email your account statement whenever you want, from wherever you want.
No queues, no waiting. Pay utility bills online at your convenience.
Top-up your mobile and internet services as soon as you need to!
Transfer money within minutes between your own accounts, other Bank Alfalah accounts, or to any account within the 1-LINK network. Sign up for Alfalah Internet Banking now and unlock these, among a host of other benefits!
Getting Started +-
General Information +-
Funds Transfer +-
Bill Payment +-
Credit Card +-
Zakat and Donations +-
Card Walla +-
Online Shopping +-
Internet Banking Security+-
Bank Alfalah Internet Banking is a real-time online banking service, offering a simple, convenient and secure method of accessing your Bank Alfalah accounts via the Internet. Through this doorstep banking facility you can conduct your financial transactions at your own time, location and convenience, 24 hours a day, 7 days a week.
and much more…
Bank Alfalah Internet Banking has the following prerequisites:
Select from the following options below:
After filling the above information listed in question number 4, complete the following steps:
Visit your Bank Alfalah branch and submit a request in writing to add your email address and cell number in our 'Registration Database'. Your email address and cell number will be added within 3 business days.
OTP is ‘’One Time Password’’. OTP is generated at the time of registration, change/forget password and create beneficiary(s). OTP is received on customer registered cell number and email address.
This CAPTCHA is purposely scrambled / twisted; just type the code written on it in the “CAPTCHA” field given below to it. You can always refresh the CAPTCHA in-case you are unable to read it.
All transactions performed are available under User Management Menu. Click on User Activity and enter dates to see your transactions. Alternatively you can also check your Mini Statement and Account Statement for the same.
You can view your account statement for one year through Bank Alfalah’s Internet Banking.
Your mini statement will show the last 8 transactions performed on your account.
You can block your Internet Banking account by calling our Call Center at 111-225-111 (UAN) from your registered number. After verifying the customer, Call Center agent will un-subscribe/block the Internet Banking account.
You can unblock your account by calling our Call Center at 111-225-111 (UAN) from your registered number. After verifying the customer, Call Center agent will un-block the Internet Banking account.
Immediately call our Call Center at 111-225-111 to temporary block your Internet Banking account.
Your User ID is confidential and should never be shared with anyone. In case you forget your User ID, please call our Call Centre at 111-225-111 for assistance.
Your password is confidential and should never be shared with anyone. In case you have forgotten your password, please click the “Forgot password” link available on the login page. You will be asked to provide the answer to the security question set at the time of your Internet Banking registration. If you answer the question correctly, you will receive a new, one-time password on your registered email address and mobile number. Alternatively, you can also call our Call Center on 111-225-111 to re-generate a new password.
You cannot change your User ID; however you may change your password through the 'Change Password' option available, below your User ID on the Internet Banking page. If you opted to un-subscribe from Internet Banking, only then you set a new User ID.
Immediately change your password using the 'Change Password' option from the Internet Banking website.
In order to perform different financial transactions, beneficiary creation is required. This is done to better safe guard your Internet Banking account from misuse. For every beneficiary created, a one- time password will be generated and delivered to your registered email address and cell number. Until the one-time password is not entered in the password box, the beneficiary will not be created.
To delete a beneficiary, go to the Beneficiary Management link/ tab and click ‘delete beneficiary’. All your added beneficiaries will be available in this menu. Click on the delete button available in front of the added beneficiary.
You can only register with below accounts:
Loan/Corporate/FCY/Jointly operated accounts are not allowed for registration.
No! Your Internet will be active regardless your debit card status.
You cannot have multiple Internet Banking IDs.
You can change your package by following below Steps:
Yes! On changing your daily transaction limit the mentioned fee amount will be deducted.
You cannot change your daily transaction limit if you have zero balance in your account.
You can change your fee account by following below Steps:
Yes! You can change remove your accounts except from your default account by following these steps:
Yes, there are annual charges + FED as per the package selected . Bank reserves the right to change the fee anytime through its Schedule of Charges.
Dear Customer, please note that if you have registered on Alfa or Bank Alfalah Internet Banking during the time period of March-October 2020 then you will have to get your Biometric verification done from the nearest Bank Alfalah branch to transact as per your opted package limit.
Yes, you can transfer funds between all your accounts linked to your Bank Alfalah Internet Banking, using the ‘My Account’ facility.
Yes, you need to create a beneficiary in order to transfer funds from your account to any other Bank Alfalah account through the following procedure:
The added beneficiary will appear under the Other BAFL Accounts facility with internet Banking.
You need to create a beneficiary to perform Inter Bank Fund Transfer transactions through the following procedure:
The added beneficiary will appear under in the Inter Bank Fund Transfer facility with Internet Banking.
Normally, funds are transferred instantly. In case the credit is delayed by more than a day, please call our Call Center at 111-225-111 or write to us at firstname.lastname@example.org for assistance.
You can transfer funds to any Bank Alfalah account as well as 1-Link member banks and MNET. Following is the list of banks:
Bill payment is our online bill payment service, which allows you to pay bills to any of our listed billing companies, mobile companies, internet service providers.
You can pay bills for the following utilities:
In order to pay your electricity bills, you need to enter the account number printed on the physical bill. Once you have entered the account number, press the GET button. Your bill details will be auto populated.
For gas bills, you need to enter the consumer number printed on the physical bill. Once you have entered the consumer number on the internet banking portal, press the GET button. Your bill details will be populated.
In order to pay your Internet Service Providers Bill, please enter the Customer ID provided by the Internet Service Provider for Wateen and Witribe. Please enter Customer Number for Qubee. For PTCL EVO Post and Prepaid, please enter MDN number.
Normally, it takes less than 15 minutes to credit your bill at the billing company. In case it has been more than a day, please call our Call Center on 111-225-111 for assistance.
You need to create a beneficiary for Mobile Top up transactions through the following procedure:
The added beneficiary will become available for payment in Bill Payment under the Mobile Top Up menu.
Following are the per transaction limits for Mobile Top Ups Postpaid:
PKR 20 to PKR
PKR 500 to PKR
Multiple of 50
PKR 500 to PKR 5,000
PKR 20 to PKR
PKR 500 to PKR
Following are the per transaction limits for Mobile Top Ups Prepaid:
You can now pay LUMS University Fee by entering the voucher number on Alfalah Internet Banking portal. Bill details will appear, simply press the pay button and pay your bill.
You can now pay PTCL Landline/PTCL PSTN and Vfone bills. All you need to do is enter the Account ID printed on the physical bill for PTCL Landline/PTCL PSTN and MDN number for Vfone; enter the same on Alfalah Internet Banking. You bill details will appear, simply press the pay button and pay your bill.
No, you do not need to be an account holder to register for Alfalah Internet Banking if you are an Alfalah Credit Card holder.
The prerequisites are as follows:
Follow these steps in order to register for Alfalah Internet Banking:
After filling the above information listed in question number 3, complete the following steps:
You can only view your Alfalah Credit Card transactions and send certain Credit Card related requests. You will be able to perform financial transactions in near future.
Yes, you can subscribe through your supplementary credit card.
If your mobile number is on international roaming and is registered with the Bank, your OTAC will be sent to you for first login.
You can subscribe with either one of them.
Processing time for the above mentioned Credit Card requests is 3 working days.
You can pay your own credit card bills as well as other Bank Alfalah Credit Card bills via Bank Alfalah Internet Banking. Additionally P&G Corporate Customers can also pay their Citibank Credit Card Bill through Bank Alfalah Internet Banking.
You need to create a beneficiary to pay your Bank Alfalah Credit Card bill through the following below procedure:
The added Bank Alfalah Credit Card beneficiary will become available in the Credit Card menu for payment.
You can make donations to the following charity organizations:
More charitable organizations will be added soon.
Card Walla is a secure and unique distribution gift card distribution system that allows for immediate delivery of gift cards electronically via SMS.
If you didn’t receive the code on your registered cell number then call contact center 111-225-111 to get the code regenerated.
CardWalla electronic vouchers currently work in the following stores:
For more details please visit https://monami.zendesk.com/hc/en-us
Bank Alfalah offers a secure method of payment to an increasing list of merchants. Customers can make their payments for purchases from the below listed merchants:
More Merchants will be added soon.
Please follow the procedure below to make payment to Online Merchants:
You can now book a ticket online for Shaheen Air International and pay through Alfalah Internet Banking. Following is the process to book a ticket online and make a payment:
A protocol developed for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that is transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL and many websites use this protocol to obtain confidential user information, such as credit card numbers and other financial details.
VeriSign is the dominant certificate authority on the internet at present, though many of its certificates are signed as RSA Data Security - a private corporation that acts as a certifying authority and provides certificates.
A term for any device that would prevent undesirables on the global internet from accessing your network. It also often prevents or controls users from getting out to the internet from your local network. A firewall allows only specific kinds of messages from the internet to flow in and out of the internal network. This protects the internal network from intruders or hackers who might try to use the Iinternet to break into those systems.
The following are simple precautions that customers must take to safeguard security when using Bank Alfalah Internet Banking:
Do not share your email account with anyone. Your email shall be used to send you a temporary password. Therefore, make sure that you do not share your email account with anyone.
Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. It is a serious offence and is also known as identity theft. Phishing refers to creating an imitation of an existing legitimate web page or the use of email to trick users into providing sensitive personal information.
Most browsers offer a facility to store your “Login Name/Password” for your convenience, but it is highly recommended that you should not use this. If you are using Internet explorer you can avoid this feature by simply going to:
Follow these steps in order to update/delete Alfalah Internet Banking:
You can view your corporate account details.
Yes, you can download your account statement in:
It takes 3 working days for your subscription to get processed on Alfalah Internet Banking
Customer Service support regarding ticket queries is available through Bookme.pk helpline 0313-7786888 & email at email@example.com between the hours 06:00 AM to 12:00 AM
Upon completion of ticket purchase, customers will be shown a confirmation message on Internet Banking. After the transaction is successful, customers will receive a confirmation via SMS & Email from Bookme that will contain the summary of their orders.
There is a ‘No return, No refund’ policy for confirmed Cinema Tickets
In that case the customer can call on the Bookme helpline number (03137786888) or can email Bookme on firstname.lastname@example.org. After verifying the customer, Bookme will resend ticket codes to the customer so they can get their tickets printed over the counter.
Bookme usually takes 24 hours to resolve all kind of queries.
Account Holder or Authorized Representative nominated by Account Holder
Yes, but requests after 4pm will be processed on the next business day
After 48 working hours of request submission
No, an NTN is mandatory for Corporate entities
Yes, but after complete processing of current requested Cheque book