Welcome to Alfalah
Internet Banking

View your Alfalah Internet Banking transactions instantly online from anywhere in the world.

Access your accounts anytime with Alfalah Internet Banking.

Alfalah Internet Banking gives you the power to view, download, print, or email your account statement whenever you want, from wherever you want.

Bank Alfalah Internet Banking is a real-time online banking service, offering a simple, convenient and secure method of accessing your Bank Alfalah accounts via the Internet. Through this doorstep banking facility you can conduct your financial transactions at your own time, location and convenience, 24 hours a day, 7 days a week.

• Account balance inquiry
• Account statement for one year
• Transferring funds between your Bank Alfalah accounts
• Transferring funds from your Bank Alfalah account to other Bank Alfalah account holders

and much more…

Bank Alfalah Internet Banking has the following prerequisites:

• You should be a Bank Alfalah account holder
• Your local cell number must be registered with Bank Alfalah
• Your email address must be updated at Bank Alfalah

Visit bankalfalah.com

1. Go to Internet Banking section and click on the registration button
2. Read the terms and conditions and check the box if you agree to the terms

Select from the following options below:

• Account Holder Customers
3. Fill in the following Information:
• Legal ID
• Account Card number
• Date of birth
• Registered mobile number
• MNP (select from the drop-down menu)
• Username
• Enter ‘Captcha’
• Select a security question and enter its answer
4. Click on the ‘Submit’ button
5. On the next screen, customer’s registered email ID will appear
6. Clicking on the ‘Confirm’ button
7. An OTAC – One time activation code will be generated. The first 5 digits/characters will be sent on your registered email and the last 5 digits/characters will be sent via SMS on your registered cell number.
8. You can log in by combining the OTAC sent to your email and cell number

After filling the above information listed in question number 4, complete the following steps:

• Click on change button and then enter your email ID
• Click the ‘Proceed’ button
• A message will appear to call to Branch at +971-4-520-4000
• Please call to Branch at +971-4-520-4000 from your registered mobile number
• The Branch will ask you verification questions
• Upon verification an OTAC – One Time Activation Code will be generated. The first 5 digits/characters will be sent on your registered email and the last 5 digits/characters will be sent on via SMS to your registered cell number.
• You can log in by combining the OTAC sent to your email and cell number

This CAPTCHA is purposely scrambled / twisted; just type the code written on it in the “CAPTCHA” field given below to it. You can always refresh the CAPTCHA in-case you are unable to read it.

All transactions performed are available under User Management Menu. Click on User Activity and enter dates to see your transactions.

You can view your account statement for one year through Bank Alfalah’s Internet Banking.

You can block your Internet Banking account by calling our Branch at +971-4-520-4000 from your registered number. After verifying the customer,branch officer will un-subscribe/block the Internet Banking account.

You can unblock your account by calling our Branch at +971-4-520-4000 from your registered number. After verifying the customer, branch officer will un-block the Internet Banking account.

Immediately call our Branch at +971-4-520-4000 to temporary block your Internet Banking account.

Your User ID is confidential and should never be shared with anyone. In case you forget your User ID, please call our Branch at +971-4-520-4000 for assistance.

Your password is confidential and should never be shared with anyone. In case you have forgotten your password, please click the “Forgot password” link available on the login page. You will be asked to provide the answer to the security question set at the time of your Internet Banking registration. If you answer the question correctly, you will receive a new, one-time password on your registered email address and mobile number. Alternatively, you can also call our Branch at +971-4-520-4000 to re-generate a new password.

You cannot change your User ID; however you may change your password through the 'Change Password' option available, below your User ID on the Internet Banking page. If you opted to un-subscribe from Internet Banking, only then you set a new User ID.

Immediately change your password using the 'Change Password' option from the Internet Banking website.

In order to perform different financial transactions, beneficiary creation is required. This is done to better safe guard your Internet Banking account from misuse. For every beneficiary created, a one- time password will be generated and delivered to your registered email address and cell number. Until the one-time password is not entered in the password box, the beneficiary will not be created.

To delete a beneficiary, go to the Beneficiary Management link/ tab and click ‘delete beneficiary’. All your added beneficiaries will be available in this menu. Click on the delete button available in front of the added beneficiary.

You can only register with below accounts:

• Current or Saving Account
• Joint Either or survivor
• Sole proprietor

Loan/Corporate/FCY/Jointly operated accounts are not allowed for registration.

You cannot have multiple Internet Banking IDs.

You can change your package by following below Steps:

• Click on change package
• Select the option as per your need
• Select fee account and submit
• Enter OTAC received via email and SME will be generated

Yes! On changing your daily transaction limit the mentioned fee amount will be deducted.

You cannot change your daily transaction limit if you have zero balance in your account.

You can change your fee account by following below Steps:

• Go on Manage Accounts
• Click on Add Account
• Fetch Account title and click on link
• Confirm account and account will be linked successfully

Yes! You can change remove your accounts except from your default account by following these steps:

• Go on Manage Accounts
• Click on Remove Account
• Fetch account title and click on remove
• Account Removed successfully

Yes, you need to create a beneficiary in order to transfer funds from your account to any other Bank Alfalah account through the following procedure:

• Go to the Beneficiary Management menu
• Click Create Beneficiary
• Select Other Bank Alfalah Account
• Enter complete account number with branch code
• Click the GET Button
• Account Title will be auto populated
• Provide the Alias/Nick
• Click Submit button
• A Confirm Beneficiary screen will appear
• Click YES to proceed
• OTP generated to be delivered at your registered email address and cell number
• Enter OTP in the password box
• Click YES button
• Transaction completed

The added beneficiary will appear under the Other BAFL Accounts facility with internet Banking.

You need to create a beneficiary to perform Inter Bank Fund Transfer transactions through the following procedure:

• Go to the Beneficiary Management menu
• Click Create Beneficiary
• Select Inter Bank Fund Transfer
• Select Beneficiary Bank from drop down
• Enter complete account number with branch code
• Click GET Button
• Account Title will be auto populated
• Provide the Alias/Nick
• Click Submit button
• A Confirm Beneficiary screen will appear
• Click YES to proceed
• OTP generated to be delivered at your registered email address and cell number
• Enter OTP in the password box
• Click YES button
• Transaction completed

The added beneficiary will appear under in the Inter Bank Fund Transfer facility with Internet Banking.

Normally, funds are transferred instantly. In case the credit is delayed by more than a day, please call our Branch at +971-4-520-4000 or write to us at UAEOPR@bankalfalah.com for assistance.

VeriSign is the dominant certificate authority on the internet at present, though many of its certificates are signed as RSA Data Security - a private corporation that acts as a certifying authority and provides certificates.

A term for any device that would prevent undesirables on the global internet from accessing your network. It also often prevents or controls users from getting out to the internet from your local network. A firewall allows only specific kinds of messages from the internet to flow in and out of the internal network. This protects the internal network from intruders or hackers who might try to use the Iinternet to break into those systems.

The following are simple precautions that customers must take to safeguard security when using Bank Alfalah Internet Banking:

Do not disclose your "Login Information" to anyone.

• Never reveal your Login Name/ Password to anyone.
• If you think someone has discovered your password, call us immediately on PBX: +971-4520-4000.
• Bank Alfalah will in no case ask you to send your login / password through an email.

Do not share your email account with anyone. Your email shall be used to send you a temporary password. Therefore, make sure that you do not share your email account with anyone.

Beware of Phishing Scams & Identity thieves

Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. It is a serious offence and is also known as identity theft. Phishing refers to creating an imitation of an existing legitimate web page or the use of email to trick users into providing sensitive personal information.

Control access to your PC & do not use publicly-shared PCs for Internet Banking

• Do not allow anyone to install programs on your computer without checking that it is safe to do so.
• Do not use publicly-shared PCs for Internet Banking.

Ensure that you are at the Bank Alfalah Internet Banking website. Look for the SSL secure connection symbol:

• Check the website address before signing in.
• Bank Alfalah uses the latest and strongest cryptographic standards such as SSL (Secure Socket Layer), to protect the information being transferred over the Internet. This symbol will be shown every time you connect with the bank at 128-bit SSL Encryption. No symbol would be displayed if your data is not properly encrypted.

Never store your “Login Name/Password” on your browser.

Most browsers offer a facility to store your “Login Name/Password” for your convenience, but it is highly recommended that you should not use this. If you are using Internet explorer you can avoid this feature by simply going to:

• “Tools” >> “Internet Options” >> “Content”
• Uncheck "User names and passwords on forms" and click on "Clear Passwords"
• Click on "OK" to save your settings

Change your “Password” on regular basis

• Remember to change your password on a regular basis.
• Select a password that cannot be easily guessed or associated with anything personal (for example: names and birth dates). Mix numbers and letters (uppercase & lowercase) to provide additional security.

Keep your computer updated with latest antivirus and firewall updates

• In order to protect your computer from virus attacks, you should keep the computer updated with the latest versions of antivirus and firewall updates.
• Consider buying personal firewall and anti-virus software to provide another level of security between the internet and your computer.

When viewing your personal information, be aware of the environment

• While viewing your personal information or performing transactions online, beware of your surroundings. Make sure that no one can see your information while logging in or performing transactions.
• Though we have programmed the system to log-out automatically after 12 minutes of inactivity, you should never leave your computer unattended while logged in.
• Ensure you have log-out properly by selecting the 'log-out' button at the completion of your Internet Banking Session. Also close your browser after logging out.

Check your account statements on a regular basis

• Look out for transactions you don't remember making - or cash that has been transferred unexpectedly from your bank accounts.
• Always check your transaction history details and statements regularly to make sure that all details are updated and there are no unauthorized transactions on your accounts.
• Take note of your 'last login date and time' whenever you login to Bank Alfalah Internet Banking to make sure that there has not been any unauthorized access.
• If you do find any suspicious transfers or have any doubts, you should immediately call our Contact Center on PBX: +971-4520-4000.

Follow these steps in order to update/delete Alfalah Internet Banking:

1. Visit bankalfalah.com and download the form for corporate/SME Internet Banking.
2. Fill in the required Information.
3. After Company`s Director(s) signature(s) and stamp. Courier/visit the branch to hand over the request to designated Branch Officer at WBB.

You can view your corporate account details.

1. Balance inquiry
2. Account Statement
3. Inter Branch Fund Transfer

Yes, you can download your account statement in:

1. PDF
2. Excel

You can view your account statement for one year through Bank Alfalah’s Internet Banking.

It takes 3 working days for your subscription to get processed on Alfalah Internet Banking